Rollback Rx constantly defragging..?

[calbar]

Hey guys,

At this very moment I'm getting terrible performance from my computer. Naturally, I looked into my latest addition, Rollback Rx, to see if there were any issues.

Upon clicking on the event log, I found that there was a never ending list of "Defrag" events occurring up to the very minute. This was odd, as I remember the snapshot defrag is only supposed to activate if the computer is idle, and I'm sure browsing the internet and syncing my iPhone is not idle usage.

I've attached my event log to give you an idea - it goes on forever. Actually, this is only 1/4 of the log in order to fit into the 19.5 KB attachment limit.

Also, I just popped open the Resource Monitor, and SHDSERV.exe has been using the most CPU out of all my currently running applications, as I type this.

• SHDSERV.exe = 13%
• chrome.exe = 12%
• perfmon.exe = 6%
• ...

Thanks much for any help!

[carfal]

Something is definitely amiss. I suggest you uninstall Rollback and reinstall again. Before reinstalling, you might want to take the opportunity to defrag.

If you still have issues after the reinstall then you may have to submit a support ticket as i havent encountered this issue on my system.

Please let us know how it works out.

[calbar]

Hey, quick update...

I did exactly as you suggested - uninstalled, defragged, reinstalled - and the log is still showing constant defragging, probably happening as I type this.

I should also mention that I was also experiencing frequent "Windows did not shut down properly..." startup messages, often failing to come back from Sleep. I've been rolling back every time I get one of these because the crash somehow wipes all my Google Chrome information (Google'd it, separate issue other people are sharing), but this may be a case where Rollback is the solution as well as the problem, provided it's causing the crashes in the first place...

Anyway, yeah, no change in defrag behavior, so I guess I'll open a ticket on this. Lemme know if any other ideas occur! Thanks.

[calbar]

Hey everyone, I'm still pursuing solutions to my problems through the official support system, so I was hoping to ping this thread again and maybe put more heads together...

Is anyone else having trouble with any of the following issues while using Rollback Rx?

1. Rollback Rx is constantly sending defrag events.
2. Computer performance suffers while using Rollback Rx.
3. Computer cannot properly wake from sleep or frequent "Windows did not shut down properly" messages on startup.

To update anyone here with the support ticket, we've run the command line shieldcmd.exe /disableOPT /u "administrator" /p "password", which had the curious effect of turning the following log symptoms:

Information	2010-05-31	23:24:09		Defrag snapshot index.	
Information	2010-05-31	23:24:09		Defrag snapshot Installation(0).	
Information	2010-05-31	23:24:09		Defrag snapshot Scheduled snapshot(1).	
Information	2010-05-31	23:24:09		Defrag snapshot Scheduled snapshot(2).	
Information	2010-05-31	23:24:09		Defrag snapshot 7-Zip(3).	
Information	2010-05-31	23:24:09		Defrag snapshot Digsby(4).	
Information	2010-05-31	23:24:09		Defrag snapshot Media Player Classic(5).	
Information	2010-05-31	23:20:19		Defrag snapshots	
Information	2010-05-31	23:19:50		Defragging current snapshot.	
Information	2010-05-31	23:16:14		Defrag snapshot Scheduled snapshot(1).	
Information	2010-05-31	23:16:14		Defrag snapshot Scheduled snapshot(2).	
Information	2010-05-31	23:16:14		Defrag snapshot 7-Zip(3).	
Information	2010-05-31	23:16:14		Defrag snapshot Digsby(4).	
Information	2010-05-31	23:16:14		Defrag snapshot Media Player Classic(5).	
Information	2010-05-31	23:16:14		Defrag snapshot index.	
Information	2010-05-31	23:16:14		Defrag snapshot Installation(0).	
Information	2010-05-31	23:15:19		Defrag snapshots

... into the following:

Information	2010-06-04	00:25:12		Defrag snapshots	
Information	2010-06-04	00:24:12		Defrag snapshots	
Information	2010-06-04	00:23:12		Defrag snapshots	
Information	2010-06-04	00:22:12		Defrag snapshots	
Information	2010-06-04	00:21:12		Defrag snapshots

It seems to have removed the snapshot names from being called out, but is still firing the events.

Right now, I'm running without Rollback Rx to double check the wake from sleep issues, and so far so good... I'll be sure to update if that's not the case.

Anyway, thanks if you got any suggestions.

[Froggie]

Greetings, Calibar. Yes, indeed, I am having problems #s 1&2 (don't use much SLEEP or HIBERNATE at the moment). My logs show identical problems but without named snapshots (only have BASELINE at the moment, haven't taken the 1st snapshot). I've configured it to only snapshot when I ask for one.

This is the DEMO version (v2.6.138262.166) and eventually during the 1-min snapshot interval, the computer response goes to H-LL in a handbasket (mostly due to disk activity) and eats up about 50% of a 3Ghz dual-core processor when the defragging is going on, not what I would call very efficient.

Reinstallations do nothing. I think I would really like this product but not in this condition. I have to uninstall just to get some acceptable usage out of the machine. Thanks for the heads up!

Machine config: XPsp3Pro, 3gB RAM, 3ghz dual-core proc.
Rollback on c:\ only (100gB)

[Froggie]

Calibar, I stand corrected... my DEMO version being run is v9.1.269522310.

When using your /disableOPT command above, my 1-min. defrags also stop, and they do not continue when I issue the /enableOPT although the command says it was successful. After creating my 1st snapshot, all 4 1-min. defrags continued once again (with OPT enabled), incl. the one with my new snapshot name. When I re-issue the /disableOPT command, 3 of those 4 stop (including the one that eats my machine via the SHDSERV.exe task) and I only get the "Defrag snapshots" event above every minute. Whatever this announced event is, it does nothing noticable to my machine.

I'll be stopping here and await your guidance on the SLEEP/HIBERNATE study.

[carfal]

This is the DEMO version (v2.6.138262.166)

Froggie, can i assume from your confusion with version numbers that you have tried CTM (Comodo Time machine......I recognize the version you posted). Did you experience any major problems with CTM and if so did you simply uninstall it or reimage your drive. The reason i ask is that its possible that Rollback doesnt "appear" to function correctly because there may still be after effects from CTM. I know that they have had some major issues with screwing up peoples PC's.

What i'm saying is that these problems could have been imported from CTM and have nothing to do with Rollback. I ask the same question to you calbar. Have you trialed CTM on your system as well?

I thought it was worth asking the question.

[Froggie]

Greetings Carfal! Yes, that was the source of my version error above. I had just finished some testing with CTM and found it to be, basically, a pathetic re-sell (or pre-sell) of what appeared to be some version of Rollback.

All my above mentioned experience, except what was followed after reading Calibar's experience, was done prior to the CTM installation... all the constant defragging, the 50% system utilization, SHDSERV.EXE eating up the system, happened prior to my attempt with CTM. Following CTM's uninstallation, I went back to Rollback Rx for another trial (same results) then came here to see if anyone had same experience. When I found Calibar's testing, I followed what he received through Support and reported the results.

Basically with the OPTimization turned off via SHIELDCMD, all the system loading has dissappeared and Rollback seems to be functioning normally. What I don't know is what effect /disableOPT has on the overall environment of using Rollback. I haven't re-baselined yet or done a rollback... although I have taken some snapshots along the way. I only have about 9-days left on the TRIAL and will be trying most of what Rollback offers along the way. My hunch on /disableOPT is the the eventual defragging process of deleted snapshots or possibly even re-baselining will be a horendous process due to the inability of the OPT pre-processing to occur... but I really don't know for sure as I don't know what the OPTOMIZATION task is all about.

Any help, greatly appreciated.

PS- I do have the system imaged (Acronis True Image) so I can go back to just about anytime along the way...

[calbar]

Thanks for popping in carfal, but no, I haven't installed Comodo Time Machine before.

I was looking at it, but like everything on my computer, I did tons of research on it before installing, and found exactly that - it was screwing up people's machines and very much under development.

So I held off and soon after found Rollback Rx. Fwiw, we haven't made any progress in my ticket yet, but I've brought Froggie's post to their attention, so maybe we'll be able to get somewhere between the 2 of us.

[Froggie]

Greetings, Calbar! Just to let you know... your command referenced above, /disableOPT, only holds until a baseline update is performed. At that point it reverts to OPTIMIZATION being enabled and all the snapshots start up again. It has to be re-DISABLED to eliminate them once again.