I uninstalled ROLLBACK Rx now everything since the installation is GONE!

[alloyd709]

I got the trial of rollback rx like 6months ago. The trial ran up, and i never really used it to go back and fix problems with my comp, so I didn't register or buy it. I noticed my recovery hard drive was filling up, and didn't know why or what is was but figured it must be because of rollback rx so I uninstalled rollback rx. Now my computer is like it was 6 months ago when i first intalled rollback rx, all my new data and work is no where to be found. I guess the uninstall rolled me back to how my computer was the day I installed rollback rx like 6months ago. I am freaking out, and have no idea why uninstalling would do this. PLEASE ANYONE HELP ME. ALL MY NEW WORK IS GONE AND I AM FREAKING OUT.

Thank you so much for your time,
Lloyd

[Masterblaster]

Wow, you may have a problem.
It sounds like Rollback RX stopped creating save points a while ago and used the last one to revert to when you uninstalled it.
If I were you I would contact Tech Support.

[Nick10]

You could have also selected CURRENT SYSTEM. During the uninstall process a final snapshot would be taken of your current system and then the application and the subconsole would be uninstalled to that snapshot.

I'm sorry to hear about this.

[Masterblaster]

Originally Posted by Nick10

You could have also selected CURRENT snapshot. During the uninstall process a final snapshot would be taken of your current system and then the application and the subconsole would be uninstalled to that snapshot.

I'm sorry to hear about this.

I'm sure the last thing he wanted to hear was what he should have done. If the demo had passed the trial period, I don't think a current snap shot would have been available anyway.
Rollback RX needs some type of extreme warning when someone is uninstalling it with a rollback date that is very old. Something that says, "Warning, you are about to revert to a very old date. If this date is used, you will lose all data after that date. Please consider reverting to the current snap shot".
This guy must be sick.

[alloyd709]

Originally Posted by Masterblaster

I'm sure the last thing he wanted to hear was what he should have done. If the demo had passed the trial period, I don't think a current snap shot would have been available anyway.
Rollback RX needs some type of extreme warning when someone is uninstalling it with a rollback date that is very old. Something that says, "Warning, you are about to revert to a very old date. If this date is used, you will lose all data after that date. Please consider reverting to the current snap shot".
This guy must be sick.

Yes I am ****ing sick. ALL my work for the last 6 months is lost. GONE. And I never got a choice of what snapshot to revert to, i just clicked uninstall in the rollback rx folder and then it said click to reboot. After reboot my comp was like it was on 6/13/09. I know this date because I am a professional poker player and my Hand Histories go up to this date now that its back at baseline. I talked to a support person and they said that since it was a trial version it doesn't offer the choice to choose which snapshot to use after uninstall. UMMMMM WTF WHY THE HELL NOT? You basically let me try your software, then when I didn't buy you are just basically saying "YOU SHOULD HAVE BOUGHT THIS NOW YOU ARE GOING TO LOSE ALL YOUR WORK."

TY to masterblaster, this company is SO RIDICULOUS to not incorporate a choice of revert to trial customers. You guys are basically ruined all the work I have put in the last 6 months, and therefore lost me a TON of money in the process. Do you have any idea how much data I collected from other players in the last 6 months? Its literally priceless. Thanks a lot.

[Masterblaster]

If the trial version does not offer snap shot revert options, You guys need to take the demo offline right away and fix that. At lease have it revert to the current date (current date not when the software expired). This is about the worst computer related thing that could happen to a person.
I have the most recent version on Rollback RX and I know I have revert options when uninstalling. Not sure if you get these options in a demo version that has expired prior to uninstall.

[Nick10]

Just so there is clarity on how the uninstall works and the measures that are in currently in place to ensure users select a snapshot (eg. Installation) or the CURRENT SYSTEM when they opt to uninstall RollBack Rx...

Firstly,

... If the demo had passed the trial period, I don't think a current snap shot would have been available anyway...

Although it is true that RollBack Rx will stop taking new snapshots after the 14 day trial period, the user has the option to select CURRENT SYSTEM (default) during the uninstall process. This will take one final snapshot of your system in its current state and then proceed with the uninstall process.

CURRENT SYSTEM is the default selected option during the uninstall process. eg. see below:


In order to select the INSTALLATION snapshot (or any other snapshot) you would actually have to select a different snapshot with a mouse click.

Rollback RX needs some type of extreme warning when someone is uninstalling...

When running the uninstaller from the RollBack Rx menu option or from add/remove programs, the user first gets the following pop-up message:



After the above screen, the customer gets to the Screen that prompts them to acknowledge what they are attempting to do. The radio button "I Understand" needs to be checked. Only then will the RESTART button become active. The default selection is CURRENT SNAPSHOT, but the software still allows the user to decide which state the user would like the PC to be in once RollBack Rx is uninstalled.

I will put in a request to have another pop-up after this point, letting the user know, again, that the uninstall is a one time process, or at least make the language more pronounced on the existing screens.

I'm not trying to say "I told you so..." but I wanted to put this information out so that users are aware of the existing measures that are in place for the uninstall process. I agree, that the language can be improved on the existing screenshot(s)

[Nick10]

Originally Posted by Masterblaster

... At lease have it revert to the current date (current date not when the software expired)...

Yes - this is already in place. It is the default option CURRENT SYSTEM which is indicated with a green arrow. This last snapshot feature is available in the full version and the Trial version.

[alloyd709]

And just to clarify on my side, I never had ANY of the windows nick is talking about pop up to help me uninstall. No wizard, no check this box to revert to INSTALLATION baseline, no nothing. Just clicked uninstall in the rollback rx folder and the next window that popped up was click to reboot.

And guess what your great support ticket system did? After emailing back and forth, they have given me snapshot scavenger which i burned as an iso file onto a cd and booted from cd. BartPE loaded and windows xp loading screen popped up but then a blue screen popped up with an error message saying it has to close windows for protection or whatever. They then said that they can't further assist me, even though their software clearly is faulty, and they said contact HP or Dell or whoever to fix the problem. Nice job shifting the blame to someone else, unfortunately i'm not an idiot and this will not fly.

Now they said just use finaldata to TRY and find some old files, snapshots are not possible to find unless snapshot scavenger works, which it didnt. So basically, I am just ****ed. Your software lost all my new data, and because you guys make an inferior product I got really hurt through your mistake.

PROTECT YOUR CUSTOMERS, EVEN THE ONES THAT JUST WANT TO TRY YOUR SOFTWARE.

[Nick10]

No wizard, no check this box to revert to INSTALLATION baseline, no nothing. Just clicked uninstall in the rollback rx folder and the next window that popped up was click to reboot.

If it is a bug in the application, we are more than eager to fix it. However, we would need something scientific... Do you remember which folder the "Uninstall" file was located?

I tried looking into C:\Program Files (x86)\Shield/Uninstall.exe and I get the same results and screens that I have displayed above.

Has anyone else been able to re-create the scenario described above by alloyd709? If it is a problem with a file that we have packaged with RollBack Rx we definately need to fix this ASAP.