Irresponsible drafting of beta testers by Horizon

[dumber]

TO: HORIZON DATASYS

RE: "Weird" is too kind

To me it is weird that you are aware of major problems which will be encountered by persons with system configurations that are not stereotypical, yet you offer no comment or advisory WARNING of the potential destruction of disks in predictable situations. Your attitude that any customers who have systems that are not exclusively Windows in their configuration have "wierd" computers is a dereliction of your responsibility to offer them warnings BEFORE they experience destructive consequences as persons who are (in effect, dupes and beta testers) blindly trusting of your silence on the subject of risk to systems with atypical partitioning. The atttitude exhibited by that indifference to the damage done to the systems of those who you know will experience problems is a sad testament to your service-and-support philosophy.

Your assurance that v 9.0 Build 2694078476 fixes the file corruption which necessitates CHECKDISK REPAIRS is false in my experience with Build 2694141964, which I have to assume is more current because a) it has a larger build number, and b) I obtained it via a download in October, 2009. Over the course of five years of use of Windows XP I have NEVER exerienced a CHKDSK WARNING UHTIL I installed your product.

Why do you not include in both the INTRODUCTION file which you so diligently advise new users to read before doing an installation WARNINGS that machines with abnormal partitions should NOT have your product installed? That omission seems to go beyond indifference, and reflects what I have to conclude is a purposeful draft of unwitting beta testers. It would be so easy to include such ADVISORY WARNINGS in the sections entitled "System Requirements" and "What can Rollback RX do?" where you should have a cross reference and link to a parallel section entitled WHAT SHOULD YOU NOT DO WITH ROLLBACK RX!

My Linux partitions are hidden, and my system is not even a dual boot system, and yet I am exeriencing file system corruption! As sophisticated as your program is, I would not expect it to produce contradictory results reports. I am told on one screen that my two hidden Linux partitions (the primary Linux boot partition and the swap partition) are "protected," but the list of protected drives obviously does not list them since Windows cannot see them.

Just because your offer of trial software is free does not justify putting my system at risk. If I cannot easily and VERY QUICKLY recover all of my files, I will be very tempted to seek compensation from you for my waste of time. I consider my time valuable. You should not cavalierly waste the time of your customers or potential customers. Those of you who established the policies of which I complain should be canned. Or maybe if I decide to litigate, the legal fees and damages should come out of their pay as well as out of your earnings and profits.

Some less significant comments follow:

Support page issues

Your web page at Horizon DataSys Inc. - Maintenance & Support leaves me guessing:
1) Gold pricing is 15% of what???? Am I missing it? Is it explained anywhere on that page?
2) Platinum pricing is also 15% of what???? How can both Gold and Platinum have exactly the same price, both being 15% ?

And then I notice the row near the bottom: "Annual Support Purchase Eligibility: Minimum Licenses." Maybe, just maybe, that line should be the top row in your chart!?!

* Also, you have a typo in the last paragraph on that page, where you say that "Platinum care clients receive our fasteD priority ticket response . . . "

I hope you have a good day, folks, just as "good" as has been my experience with your product. Maybe your motto should be Happy Days Are Here Again.

[ErikThorne]

Quote from my old Post ...

I Also had this problem a few days ago however didn’t associate it with rollback :/
It Started with outlook 2007 email .. outlook said my pst corrupted ..
then weird things with files not deleting .. then other problems corrupted files.
So .. then started checking the log files in vista .. said stuff like HD was corrupted ... run checkdisk.
allowing checkdisk to run and allowing the hundreds(and hundreds) of checkdisk "corrections" only to find that many of my files didn’t work any more
I am also using Avast AV .. wonder if that’s the problem :/
I have never had this problem ever with this computer till i installed rollback 9.0
I was able to use the org. baseline to "rollback" and then recover most of my files! ( thank god ) however the files Docs and pst file ect. that were "new" ( after baseline ) were still no good
" The behavior of Rollback seems to be stable when first installed. As I use it over time (weeks and months) problems creep in slowly eg. a program i installed 5 snapshots ago suddenly stops working.
Its been working in everyone of those snapshots till now. I rollback and still no good. I rollback to before the program was installed, install again and then everything seems normal for now.
Some snapshots later another software mysteriously stops working? In the mean time corrupted data files creep in that force me to rollback to good snapshots again
(resulting in loss of data since the snapshot taken when rolling back contains the corrupted file so no zero point recovery there!) . Its just a never ending nightmare. "
That what seemed to happen to me too !
I have no idea what happened .. but after reading what happened to you.
I am now sure its a problem with rollback and or something with rollback
and some other program not liking each other.
After my "rollback" to org. baseline and uninstalling rollback
all my problems went away .. no corrupted HD .. ran check disk no problems found!
I have uninstalled .. and now everything is AOK for about 4 days now!

End quote ...

They have fixed many of the problems with the newsiest builds however it should have never happened in the first place !

Since this happened .. I have re-installed it ..with the newsiest ver .. and all seems fine.

Seems like they use their customers as beta testers! When we find things wrong .. yes they try to fix it ..
But by that time .. your system is screwed!!!

Its Amazing to me .. that they can get away with this .. and no one seems to care.