Quote:
Originally Posted by silver66
Do you still have to contact Tech Support after doing a reinstall to get them to reset your activation?
|
If you uninstall and re-install onto the same PC you should not have any issues whatsoever. Most 99% of the time you will not need to contact support to have your activation (PRODUCT ID) reset. However, if there is a change in your hard drive (replaced drive) - then RollBack Rx will not recognize the drive with your current PRODUCT ID. In this instance, you would need to have our support guys reset your PRODUCT ID. We do not mind doing this, if on the off chance your ID is not recognized with your PC setup.
If you do have this issue on the same PC with no changes to the configuration - could you please update us so that we can have it looked into by our dev team.
Thanks.